Terms and conditions

Welcome to Flavor911! By placing an order or booking our catering services, you agree to the following terms and conditions. These are designed to ensure a smooth and satisfying experience for both you and us.

1.Bookings & Orders

• All catering bookings must be confirmed at least 7 days in advance.

• Final guest numbers and menu selections must be provided 5 days prior to the event.

• We reserve the right to decline bookings based on availability or capacity.

2.Payments

• A 50% deposit is required to secure your booking.

• Full payment must be made 48 hours before the event.

• We accept payments via bank transfer, credit card, or other approved methods.

3.Cancellations & Refunds

• Cancellations made more than 5 days before the event will receive a full refund of the deposit.

• Cancellations made within 5 days of the event may incur a 50% cancellation fee.

• No refunds will be issued for cancellations made within 48 hours of the event.

4.Food & Allergies

• We take food safety seriously and follow all local health regulations.

• Please inform us of any dietary restrictions or allergies at the time of booking.

• While we take every precaution, we cannot guarantee a completely allergen-free environment.

5.Delivery & Setup

• Delivery and setup times will be confirmed prior to your event.

• Additional charges may apply for long-distance delivery or special setup requirements.

6.Equipment & Rentals

• Any equipment provided (e.g., serving trays, warmers) must be returned in good condition.

• Damaged or missing items may incur replacement fees.

7.Marketing & Photos

• We may take photos of our setup or food for promotional purposes.

• If you prefer not to have your event featured, please let us know in advance.

8.Liability

• We are not liable for any damages or losses beyond the scope of our catering services.

• Clients are responsible for ensuring a safe and suitable venue for food service.

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Privacy Policy

At Flavour911, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our catering services.

1.Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number

• Event details (date, location, guest count)

• Dietary preferences or restrictions

• Payment information (processed securely via third-party providers)

2.How We Use Your Information

Your information is used to:

• Process bookings and payments

• Customize menus and services to your needs

• Communicate updates and confirmations

• Improve our services and customer experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3.Data Security

We take reasonable precautions to protect your data from unauthorized access, disclosure, or misuse. Payment details are handled through secure, encrypted platforms.

4.Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous usage data. You can adjust your browser settings to disable cookies if preferred.

5.Third-Party Services

We may use trusted third-party tools (e.g., payment processors, email platforms) to deliver our services. These providers are required to maintain the confidentiality and security of your data.

6.Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise these rights, please contact us at [Your Email Address].

7.Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.